Responsible Gaming

Introduction

Gambling should always be a form of entertainment — never a way to earn money, pay debts, or solve financial problems. While most people gamble responsibly, it's important to stay aware of the risks and keep gambling fun, safe, and within your control. If gambling stops being enjoyable or starts causing stress, it may be time to step back and seek help.

Age Verification

In the Philippines, the legal age to enter a casino and gamble is 21 years old (as enforced by PAGCOR). Underage gambling is strictly prohibited by law. We encourage all players to verify their age honestly and to keep their accounts secure. Parents and guardians should use parental controls and monitor online activity to prevent minors from accessing gambling sites.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you care about, it may be time to seek help:

• Chasing losses — gambling more to try to win back money you’ve lost
• Hiding gambling from family, friends, or colleagues
• Spending more time or money on gambling than you intended
• Borrowing money, selling possessions, or using funds meant for essentials to gamble
• Neglecting work, studies, relationships, or personal responsibilities because of gambling
• Feeling restless, irritable, or anxious when trying to cut down or stop
• Lying about gambling activities or being defensive when asked about them
• Gambling to escape stress, anxiety, depression, or other problems
• Needing to gamble larger amounts to feel the same excitement
• Repeated unsuccessful attempts to control, cut back, or stop gambling

Self-Help Tools

Most reputable online casinos offer responsible gaming tools that you can activate directly from your account settings. These tools help you stay in control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month.
• Loss Limits: Cap the amount you are willing to lose over a set period.
• Reality Checks: Receive periodic pop-up reminders showing how long you have been playing and your spend so far.
• Time-Outs / Cooling-Off Periods: Temporarily block access to your account for a chosen period (e.g., 24 hours, 7 days).
• Self-Exclusion: Permanently or long-term close your account and block access to gambling services for a set duration (e.g., 6 months, 1 year, or indefinitely).
• Session Time Limits: Set a maximum duration for each gambling session.
• Self-Assessment Tests: Many sites provide a short questionnaire to help you evaluate your gambling behaviour.

Activate these tools proactively — they are there to protect you, not to punish you.

Support Organizations

If you or someone you know is struggling with problem gambling, please reach out to a professional support service. Help is free, confidential, and available in many languages.

Philippines

• Gamblers Anonymous Philippines — A fellowship of men and women who share their experience to help others recover from compulsive gambling. Meetings are held in various cities. Visit the international GA website for local meeting schedules: www.gamblersanonymous.org/ga/locations
• National Center for Mental Health (NCMH) Crisis Hotline — For emotional support and crisis intervention, call 1553 (landline) or 0917-899-USAP (8727) / 0966-351-4518 (mobile). The NCMH offers free psychosocial support, including for gambling-related distress.

International Resources

• United Kingdom: GamCare — Helpline: 0808 8020 133 (GB) | GamStop — Free self-exclusion scheme for UK-licensed sites.
• Australia: Gambling Help Online — Free, confidential support, 24/7.
• Canada: Responsible Gambling Council (RGC) — Provides resources, research, and prevention programs.
• United States: National Council on Problem Gambling (NCPG) — Helpline: 1-800-522-4700.
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Offers information and helpline for gambling addiction: 0800 1 37 27 00.
• Other Countries: Please contact your local national gambling support helpline or visit the website of your country’s health authority. A global directory is available at Gambling Therapy.

Call to Action

If gambling is no longer fun, if you feel you have lost control, or if you are worried about someone else — please seek help today. You are not alone. Reaching out is a sign of strength, not weakness.

Contact a support organisation listed above, talk to a trusted friend or family member, or use the self-exclusion tools available on this website. Your wellbeing always comes first.